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Privacy Policy

  1. This Privacy Policy (Policy) explains how SILK BLVD ACN 876 201 153) collect, store, use, disclose and manage your personal information.

  2. Silk BLVD key business activities relate to retailing our products.

  3. This Privacy Policy also applies to Personal Information collected by Silk BLVD in connection with its website, social media accounts, (including mobile applications), other technological means (including your device ID, geo-location information, IP address on our online platforms or any direct communication between you and Silk BLVD.

  4. By ordering our Products, using our Online Platforms or engaging with Silk BLVD, you consent to Silk BLVD using your Personal Information in accordance with this Privacy Policy and applicable Privacy Legislation.

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SCOPE OF THIS PRIVACY POLICY

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  1. We understand that when ordering our Products and engaging with Silk BLVD, the privacy and confidentiality of Personal Information (as defined under the Privacy Act) is important to you. That’s why we fully respect your rights to privacy and are committed to protecting the personal and financial details you provide us in line with this Privacy Policy.

  2. We are committed to protecting the privacy of everyone who orders our Products, uses our Online Platforms. We are happy to provide information to anyone who wishes to enquire about the kind of Personal Information we collect and store, and why we do so, how we receive and/or obtain that information, the rights an individual has with respect to their Personal Information in our possession, and with complying with current applicable laws in relation to privacy including the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act), the Privacy Act 2020 (NZ) (NZ Privacy Act) and any other relevant legislation in the jurisdictions in which we operate (together, Privacy Legislation).

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THE INFORMATION WE COLLECT

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  1. We may collect your Personal Information to identify who you are and share any other Personal Information provided to us to facilitate the delivery of your order or dealings with us.

  2. The type of information we may collect includes:

  • Personal Information - we may collect personal details such as your name, location, date of birth, gender and nationality allowing us to identify who you are.

  • Contact Information - we collect information such as your email address, telephone number, third-party usernames, residential, business and postal address and other information that allows us to contact you.

  • Financial Information - we collect financial information such as any bank or credit card details used to transact with us and other information that allows us to transact with the individual and/or provide them with our Services.

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WHY WE COLLECT PERSONAL INFORMATION

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  1. We collect your Personal Information so that we can carry out the following actions:

  • to enable you to use our Online Platform.

  • to provide our Products and associated services.

  • to communicate with you, including about our Products and offers which might interest you if you opt to do so;

  • to provide you with information or advice if needed.

  • to process payments by or to you in connection with our Products.

  • to create accounts, tax invoices or receipts.

  • to comply with our legal obligations.

  • to provide your Personal Information to third parties in order for them to supply the Products to you;

  • to consider and respond to complaints made by you;

  • to help us manage, develop and enhance our Products.

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WHEN PERSONAL INFORMATION IS USED & DISCLOSED

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  1. We will not use any Personal Information other than for the purpose for which it was collected in accordance with what we are permitted to do by law.

  2. We will retain Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

  3. We will not sell your Personal Information to unrelated third parties.

  4. There are some circumstances in which we must disclose your information:

  • where we reasonably believe that you may be engaged in fraudulent, deceptive or unlawful activity that a governmental authority should be made aware of;

  • as required by any law (including the Privacy Act, NZ Privacy Act and GDPR); and/or

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HOW TO ACCESS AND/OR UPDATE INFORMATION

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  1. If you would like us to update or amend your Personal Information, please contact us and we will make the requested amendments.

  2.  If you would like us to provide copies to you of your Personal Information which we hold, please contact us and we will comply with your request to the extent required by law.

  3. We may ask you to verify your identity to ensure that Personal Information we hold is not improperly accessed.

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COOKIES

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  1. We may use temporary (session) cookies or permanent cookies when you access our Online Platforms and/or Products. This allows us to recognise your browser and track the web pages you have visited. You can switch off cookies by adjusting the settings on your web browser.  We also use the services of third-party vendors, who may implement one or more persistent Cookies and Tracking Technologies. The collection, use, and disclosure of information, including Personal Data, collected by third party Cookies and Tracking Technologies are subject to the privacy and data protection policies of the third-party vendors and are not under our control.  These named third silkblvdcustomers@gmail.com parties may include, for example, providers of external services like web traffic analysis services. These third-party Cookies and Tracking Technologies are likely to be analytical or performance cookies or targeting cookies.

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DIRECT MARKETING

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  1. If you have indicated a preference for a method of communication, we will endeavour to use that method wherever practical to do so.

  2. You may opt out of receiving marketing communications at any time. You can unsubscribe from emails by clicking the unsubscribe link on the footer of the email communication you have received.

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COMPLAINTS AND DISPUTES

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  1. If an individual needs to contact us or has a complaint about our handling of their Personal Information, they should address their communication in writing to the details below:

  2. Address: silkblvdcustomers@gmail.com

  3. If we become aware of any unauthorised access to your Personal Information, we will inform you at the earliest practical opportunity once we have established what was accessed and how it was accessed. If there is a breach of privacy involving your Personal Information, we will comply with any legal obligations in the Privacy Act and NZ Privacy Act.

  4. If you are dissatisfied with the response that you receive from us, you may have the right to make a complaint to the Office of the Information Commissioner (Australia) and the Privacy Commissioner (New Zealand).

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Version Date: July 2022

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